support

Apple

Apple's Support Forums Go Social

Last week, Apple announced plans to make changes to its Apple Discussions support site, changing its name to Apple Support Communities and adding more social functions.

Last week, Apple announced plans to make changes to its Apple Discussions support site, changing its name to Apple Support Communities and adding more social functions. Users will be able to create new profiles, custom landing pages, and build an online reputation for helpful answers to questions.

In subsequent detailed posts, Apple explained more of what users can expect. Each user's home screen will be customizable with different widgets for easy access to certain areas of the site — unanswered questions about a certain topic, for example.

Find out the rest of the details after the break.

News

Apple Gets an A+ For Tech Support

Looks like you Apple fans aren't stressing out about waiting on hold for tech support — according to Consumer Reports, Apple is the top company for after-sales customer service.

Looks like you Apple fans aren't stressing out about waiting on hold for tech support — according to Consumer Reports, Apple is the top company for after-sales customer service. In a report that was based on phone support, online support, and general problem-solving ability, Apple beat out others including Dell, Toshiba, and Lenovo in all points. The survey took place over a one-year period and looked at 7,000 laptop and desktop users' customer support experiences.

Lenovo and Toshiba ranked second and third in the laptop category, while Dell and HP/Compaq ranked second and third for desktops. They claim that Apple's success is partially due to its ownership of the hardware and software that comes with each Mac. So amid complaints that Apple can be limiting, the silver lining is that its tech support is often able to troubleshoot and solve problems. And between phone, online, and Genius Bar support, Apple also gets an A for accessibility.

Money

5 Tips For Supporting a Loved One Who Has Been Laid Off

As we all know, times are tough so chances are you have a friend or two that's been laid off.

As we all know, times are tough so chances are you have a friend or two that's been laid off. If you're in the same boat, you probably know what helps and what hurts when talking about it, but if you have yet to be affected by job loss, I have a few tips you might want to keep in mind if you have to support a loved one who is newly unemployed. Check them out below and if you have any suggestions you'd like to add, please do so in the comments below — we could all use as much advice on this subject as possible!

  • First things first: If your friend is in a panic after getting her pink slip, remind her of the five things she needs to take with her from work.
  • The most important thing to do when supporting someone is to listen. Typically people like to vent their frustration so let her get whatever she needs to off her chest and simply listen.
  • While it's easy to say things like you understand, unless you're wearing her shoes you probably don't, so try not to rain on her parade and compare your sister's friend's job loss to hers — it's different.

Want to see two more tips? Just read more

Love and Sex

A Do or a Don't: Supporting a Cheating Friend

In my book, there’s never a good excuse to cheat, but sadly I’ve had friends who’ve cheated, and they’ve always managed to come up with multiple excuses.

In my book, there’s never a good excuse to cheat, but sadly I’ve had friends who’ve cheated, and they’ve always managed to come up with multiple excuses. Even if I can understand their rationale, I still want them to stop. It goes without saying that when I’ve been in the position of supporting a friend who’s cheating, it’s been extremely difficult for me. And yet, I also see it as a time when a friend needs me most, so I can’t just walk away. I support the person, not the action, I suppose. But is that wrong? If a friend is doing something as damaging as cheating, should we turn our backs on them until they turn around? Or should we support them since it’s not our responsibility to judge?

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Love and Sex

A Do or a Don't: Confiding in Others About Body Insecurities

A friend recently confided in me about some issues she’s dealing with regarding her weight — something she's apparently been trying to manage for years.

A friend recently confided in me about some issues she’s dealing with regarding her weight — something she's apparently been trying to manage for years. I was totally surprised by her admission; of course she has her least favorite spot, but she always comes off incredibly secure with her body. When I asked why she had never opened up to me about it before, she said that she was too embarrassed.

And it’s true, anything related to our bodies — emotional issues, health concerns, and sex — can be very hard to talk about, but sometimes revealing such a personal matter can help you feel like you’re not alone. Do you agree? If you’re prone to body issues, does voicing them make you feel better? Worse? Or do you tend to just keep them all to yourself?

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Pregnancy

DearSugar Needs Your Help: Should I Be Angry at Him?

DearSugar and Pregnant Patsy need your help.

DearSugar and Pregnant Patsy need your help. She just found out that she's pregnant, but at the age of 20, she and her boyfriend decided that the timing isn't right to have a baby. Everything is in motion for her abortion, but she's feeling an intense amount of anger toward her boyfriend and doesn't know why or if her feelings are valid. She could use any support you can offer, so weigh in with your advice.

Dear Sugar,

I am 20 and just recently found out I'm pregnant with my current boyfriend's baby. I have suspected that I have been pregnant for a few weeks now, with a period nowhere to be found, constant fatigue, and an appetite that never seems to end. We love each other very much and already plan on spending the rest of our lives together, but we already knew we did not want to keep the baby because it is just not the right time in our lives — we are way too young to be parents right now.

My girlfriends took me to a YWCA clinic and have put everything in motion for me, including an unconditional amount of support of my situation and decision. My abortion is next week. What I wanted to ask about is why I feel so angry toward my boyfriend? I am no longer affectionate toward him, even though it hurts me not to be. Since I found out I was pregnant, I have not liked kissing him, or even having him sleep in the same bed as me. And when I feel he doesn't spend enough time with me during this time, I use the pregnancy excuse to make him stay. I don't like hurting his feelings, or keeping him from hanging out with his friends, but I just feel that I deserve a little more attention in my fragile state than to be ignored for the boys, video games, or any other reason.

Is it normal to feel this way, or am I just being a cry baby?

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relationships

Handle This: Dating Someone 20 Years Older

You’ve been close with your best friend since you were kids, and you’ve witnessed her love life every step of the way.

You’ve been close with your best friend since you were kids, and you’ve witnessed her love life every step of the way. After a difficult end to a doomed engagement, she’s been having a hard time moving on.

Next thing you know she’s taken up with a man 20 years older than her. He spoils her rotten, and seems to care about her deeply. You know some people think that age is just a number, but something about their relationship dosen’t sit right with you — from what you know, it seems like he’s made a habit out of dating young women. Now she’s confiding in you that she sees herself marrying him, so how do you handle this?

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Advice

The How-To Lounge: Being Supportive Even When You Don’t Feel It

Often we’re faced with situations in life when those who we care about make choices we don’t approve of.

Often we’re faced with situations in life when those who we care about make choices we don’t approve of. Obviously if those decisions put them in harms way then we have to come forward and say something, but otherwise, our differing opinions on their lives can be taken as attacks or judgments. Whether we like it or not, sometimes it’s best to remain supportive even when we don’t feel like it. To see my tips on walking this tricky line, read more

Advice

You Asked: My Parents Won't Let Me Go

Dear Sugar, I'm 21 years old and currently going into my last year of college.

Dear Sugar,

I'm 21 years old and currently going into my last year of college. Before I was with my current boyfriend, I was in another long-term relationship, which ended when I went to college. My parents made my life miserable by pressuring me to break up with him, telling me that we weren't right together. It wasn't a bad relationship, and even though it didn't work out, I don't regret it.

Now it seems to be happening all over again. This Summer I decided to stay near school since I have a steady, full-time job. I'm renting a house with three close friends and my boyfriend of a year and a half. My family was disappointed that I didn't come home for the Summer but told me that if I could budget it, then they would support me. I love it here, and I'm very happy with the choice I made. My parents came up to visit this past weekend and when I asked if my boyfriend could come to dinner with us, my mom said no; she needed to talk to me about some red flags she sees.

They've only met him twice, and I don't think it's fair for them to judge him already. It seems that whenever I get into a serious relationship, instead of supporting me, they have to tell me that I'll ruin my dreams if I settle down too early. I'm happy to listen to their advice, but after that I feel like they need to support me. I know who I am and what I want, and I don't plan on sacrificing any of it for a guy, but that doesn't mean I'm going to break up with my boyfriend. How can I make them understand and support me?

— Unsupported Sienna

To see DearSugar's answer, read more

Love and Sex

Relationship Protocol: Making Each Other Look Good

I recently encountered a married couple about to celebrate their 40-year anniversary, and of course, I took the opportunity to ask them what their secret to success has been.

I recently encountered a married couple about to celebrate their 40-year anniversary, and of course, I took the opportunity to ask them what their secret to success has been. Much to my surprise they both agreed that one of the biggest factors in a happy relationship is always making sure the other person looks good. According to them, you should each be the other's number-one fan, which means never a snarky comment or embarrassing story in public. You can disagree all you want at home, but among friends and in a public setting, it’s imperative to always act as your significant other’s cheerleader.

Obviously this worked for them, but what about you? Do you always go out of your way to make your significant other look good in public, even if you don’t necessarily agree with what he’s saying or doing?

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