Dear Sugar,

Recently, my fiancé and I awoke to the screaming of obscenities from a couple who lives downstairs. We groggily listened to this disturbance before it escalated to what sounded like furniture being thrown around the room. Then we heard the female cry out these exact words: "Help me! My boyfriend is abusing me!" I immediately dialed 911. After I finished the call, we heard more violent knocking around and, finally, a car speeding off.

A few minutes after the police arrived, they knocked on our door since we were the ones to call the police. To our surprise, the woman denied the entire thing! The policeman told us that there were major chips and dents outside the door and walls downstairs. He believed us but couldn't do anything if the woman didn't want to help herself first.

This already has happened twice. We feel helpless in this situation. We want to do something, but we're afraid to confront this violent man who is abusing her. We have our own lives to keep safe, too. It seems all we can do is assist her anonymously. How can we tolerate listening to these repeated disputes and then have our help rejected whenever we try to protect her?

— Helpless Hailey

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Dear Helpless Hailey,

This is a very difficult and depressing situation to witness. First of all, I want to applaud you and your fiancé for making that 911 call — you'd be surprised how many people would rather let something awful take place than risk getting involved. That said, your safety is very important and I wouldn't chance confronting the abuser. However, if you can safely approach the woman when she's alone, tell her that you're concerned for her safety and ask her if there is anything you can do to help. Give her the name of somewhere she can go in the neighborhood to seek support; approach a local women's clinic or college to find the information specific to your community.

Sadly, there's not much more you can do, other than call 911, file a noise complaint with the police, and inform your landlord or apartment office of the disturbances. Next time you hear any sort of dispute coming from their apartment, call the police immediately and hopefully they can catch the couple in the midst of their fighting, and at the very least, give the abuser a scare. You can also locate more resources at The National Domestic Abuse Hotline. Keep yourself safe.

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